Legal
Shipping & Delivery Policy
How digital services, physical documents and on-ground work are delivered — timelines, tracking and what to do if something goes wrong.
What Arth delivers
Arth is primarily a digital service — most of what you buy is delivered inside the platform. Some services also produce physical documents (certified copies, survey sketches, stamped papers) that we courier to you. This policy explains both.
- Digital delivery — verified records, reports and documents appear in your document locker on the portal, with an email/WhatsApp notification.
- Physical delivery — original or certified documents obtained on your behalf, shipped by reputed courier partners.
- On-ground services — surveys, boundary marking, fencing and monitoring are performed at your property; results are delivered digitally, and any physical output by courier.
Digital delivery timelines
- Platform access and subscriptions — active immediately after successful payment.
- Document verification and reports — typically 3–7 business days, shown per service before you order.
- Records requiring government processing — timelines depend on the issuing department; the live tracker on your request shows the current stage and estimate.
Physical shipping timelines and charges
- Within Bengaluru — 2–4 business days after the document is ready.
- Rest of Karnataka — 4–7 business days after the document is ready.
- Rest of India — 7–10 business days after the document is ready.
- Shipping charges, if any, are shown at checkout before you pay; there are no hidden delivery fees.
“After the document is ready” matters: for records issued by a government office, the shipping clock starts when the authority releases the document, and the request tracker shows that date.
Tracking your delivery
- Every service request has a live status tracker in the portal, from filing to delivery.
- For courier shipments you receive the courier name and tracking number by email/WhatsApp as soon as the package is dispatched.
Delays, damage and wrong deliveries
- If a shipment is delayed beyond the estimate, contact us with your request ID and we will chase the courier and keep you updated.
- If a document arrives damaged or incorrect, tell us within 48 hours of delivery; we will obtain a replacement copy at our cost where the fault is ours or the courier’s.
- If a package is returned undelivered (wrong address, unavailable recipient), we re-dispatch after confirming the address; a second shipping charge may apply.
Shipping address responsibilities
Please make sure the delivery address and phone number on your request are accurate — original government documents are often issued once. For high-value originals we ship with signature-on-delivery only.
Questions about this policy?
Write to us at info@arthproject.com, call +91 84959 10000, or reach us through the contact page.