Cancellation & Refund Policy

Overview

This policy covers two things you can pay for on Arth: platform subscriptions, and individual service requests (document procurement, surveys, on-ground work and liaisoning). Cancellation windows and refund treatment differ between the two, so each is set out separately below.

Cancelling a subscription

• You can cancel a subscription any time from the portal or by writing to info@arthproject.com from your registered email.
• Cancellation stops future renewals. Your access continues until the end of the period you have already paid for.
• Fees for the current billing period are not refunded pro-rata, except where required by law or where the fault is ours (see “When we refund in full”).
• Your land records and documents are not deleted when a subscription ends — you can export them or resubscribe later.

Cancelling a service request

• Before work begins — cancel for a full refund of Arth’s service fee.
• After work begins — the fee is refunded net of work already completed (for example, a survey team already dispatched or an application already drafted). We will tell you the deduction before processing.
• After filing with a government department — Arth’s facilitation fee for the filed stage is non-refundable, because the work is done even if the authority’s decision is pending.
• Government fees, stamp duty and statutory charges are collected at actuals and cannot be refunded by us once paid to the authority.

When we refund in full

• We could not start or complete the service for reasons within our control.
• You were charged twice for the same order, or charged for a failed transaction.
• A service was materially different from what was described when you ordered it.

How refunds are processed

• Approved refunds are issued to the original payment method.
• We initiate refunds within 3 business days of approval; banks and card networks typically take a further 5–7 business days to credit your account.
• You will receive an email confirmation when the refund is initiated, with a reference you can quote to your bank.

How to request a cancellation or refund

• Email info@arthproject.com from your registered email with the order or request ID, or
• Call +91 84959 10000 or +91 90712 22333 (Monday–Saturday), or
• Use the contact form at arthproject.com/contact.

We acknowledge every request within 48 hours and resolve it within 7 business days.

Questions about this policy?

Write to us at info@arthproject.com, call +91 84959 10000, or reach us through the contact page.